Getting Started

Sample Tracking

• Will my sample fail analysis if there is blood on the swab?
• Has my sample reached the lab?
• When will my results be ready?
• Why do some samples fail analysis?

Pricing

• What's included in the cost of the DNAFit test?
• What is your return and refund policy?
• How much does a DNAFit test cost?

Interpreting your Results

• How are my results delivered?
• How do I know if my results are correct?
• How do you work out what my genetic score is?
• Will the results still be accurate if I am pregnant or have a medical condition?
• Will the test tell me if I am ill?
• Do my results come with an explanation?

Product Overview

• Is there a product that covers both Fitness and Diet?
• About the DNAFit tests
• How to link your 23andMe results
• What can't be learnt from the test.
• What you can learn from the test
• Will the test help me lose weight?

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How does the test work?

• Will I ever need to be retested?
• What is the difference between genotyping and sequencing?
• How does it work? How is my DNA genotyped?
• Will the test determine my metabolic rate?
• Will the test help me lose weight?
• How do I perform the test?

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Ordering and Shipping

• Can I order more than one test?
• I am not based in the UK, can I still order the test?
• Changing or cancelling an order
• Shipping rates and information
• Placing an order